Archive for wind mobile

CRTC openly limits competition – that’s what it is for

Posted in Finds, Thoughts with tags , , , , , , , , , , , , , , , on February 17, 2011 by Mitch Leuraner

There has been a lot of talk lately about the CRTC and it’s decisions – most notably ones concerning the operation of Wind Mobile in Canada and the allowance of Usage-based Bill by Internet Service Providers.

Most of the discussion has focused on the idea that more competition in Canadian industries is better than less competition.  And of course, every high school economic text-book says exactly that. More competition means that companies will have to provide as much value to the consumer as possible, otherwise consumers will just look somewhere else.

Fine. But here is the problem.  The CRTC was not created to foster competition. Really.

Want proof?  Okay!  On Tuesday (16 Feb) the CRTC denied a request by Shaw Communications to add National Geographic Wild to its list of offerings for satellite services in Canada. Unfortunately, that particular channel is considered foreign content. According to Public Notice 2000-173, the CRTC will not allow any non-Canadian content to be distributed if it will compete with pre-existing Canadian content.

That’s right – the CRTC openly denies competition if it appears to come from outside the country.

So what does that mean for Canadians?  It means that we have to watch Animal Planet or Oasis HD, because they are not associated with National Geographic.  Nevermind the fact that National Geographic has become the defacto standard for reporting on wildlife and the greater world around us – reporting that focuses 90% of its effort on content from outside North America.

In the beginning, the reasoning for creating a body to protect Canadian content seemed like a good idea.  People were afraid that we would become too engrossed in American newspaper, magazine, television and radio industries.  Unfortunately, a major consequence was overlooked: stifling competition from the strongest competitor means that our own industry can relax.  And that is not good for Canadians.

So what is the answer?  We definitely don’t want our own industries to fail.  Afterall, they keep a lot of us working.  But clearly denying Canadians from viewing American content is becoming more and more difficult.  I personally gave up television proper many years ago and have since found all of my content online, where it is CRTC free.  That doesn’t mean that I don’t get Canadian content – not at all – it just means that I only get the Canadian content that is up to the standards that I expect.

And this is where the world is going.  I think that – regardless of content rule – the television industry is going to have some hard times ahead as online content becomes easier to find. We need to stop concerning ourselves with where content comes from, and focus on attracting consumers to cable and satellite providers generally.  They’ve already lost me and most of my friends. If the trend continues, we’ll soon have an awful lot of people looking to switch industries.

Freudian slip? Or does Mobilicity have a sense of humour?

Posted in Finds with tags , , , , , , , on February 7, 2011 by Mitch Leuraner

Just in time for Valentine’s Day (gag!) Mobilicity has announced a new Couple’s Plan.  Why is this interesting? It’s not, except for the price:

$69

If you don’t get it, go ask your mom.

Someone at Mobilicity is either going to get a raise for this… or get fired.

Public Mobile, I hate you

Posted in Aggravations with tags , , , , , on February 4, 2011 by Mitch Leuraner

In 2009, the CRTC ruled that Globalive could not operate in the Canadian wireless industry because it has an Egyptian company as a majority stakeholder. The government, in a rare moment of sanity, overturned the ruling – effectively allowing Globalive to start up a new Wireless company: Wind Mobile.  Since then, roughly 250,000 people have become Wind Mobile customers – myself included.

But today a federal court ruled that the government was wrong to overturn the CRTC decision.  This means that, unless Globalive wins an appeal, 250,000 people will have to look for another wireless provider.

I am not a lawyer, and I am not qualified to speak to the legal issues regarding the court’s ruling.  But I do know one thing: the court doesn’t just make rulings on it’s own – someone has to bring it a complain.  In this case, the issue was brought to the federal court by Public Mobile, a rival in the Wireless market.

Let me be the first to give a nice big sarcastic thank you to Public Mobile!  And let me just say: I promise, no matter how desperate I am for cell phone service, Public Mobile, I will NEVER be one of your customers.

Wind Mobile has a technical problem porting numbers in Ottawa

Posted in Aggravations, Thoughts with tags , , , , on April 5, 2010 by Mitch Leuraner

Wind Mobile logo

According to the Wind Mobile customer representative that I spoke with yesterday, Wind has a technical problem that is hindering the transfer of certain blocks of telephone numbers from carriers in the Ottawa area.  This problem was apparently identified some time ago, and it was believed to have been resolved – that is, until yesterday when it was discovered that the issue was affecting my account.

I signed up for Wind service last week, with the promise that the phone number I have been using with Bell Mobility for the past five years would be easily ported to Wind within a few hours.  It wasn’t. After many calls to customer service, and repeated verification of the details of my Bell account, I was finally told yesterday that a manual process had to be used to transfer my number because the automated system was malfunctioning.

The customer representative that I spoke with didn’t provide much in the way of details, but he did say that the problem was entirely the fault of Wind Mobile, and had nothing to do with Bell or the information that I had provided.  I have to admit, as aggravating as this has been, it was nice to have them at least take responsibility for the delay in service.

I was also told that my service would be up by Tuesday. We’ll see.  Having been told four times in the last week that a Wind representative would call me back (one actually claiming that he personally would call back), and never actually receiving any of the promised calls, I’m not holding my breath that the promise of service on Tuesday will be kept.

Like I said, we’ll see.

Update: My phone works! Woot!

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Still waiting…

Posted in Aggravations, Thoughts with tags , , , , on March 30, 2010 by Mitch Leuraner

So last night, after waiting all day with the hope that my number port would finally go through, I sent Wind Mobile’s customer support people a message using the Contact Us form on the website.  I immediately received an automatic response indicating that they would endeavour to respond within 48 hours.

Well, technically that 48 hours isn’t up yet but since the initial estimate of 3 hours for my number port has inexplicably turned into 4 days and counting… I’ve stopped holding my breath.

I decided yesterday that I would at least give them an extra day, just in case the delay was due to my having chosen to sign up on a Saturday.  Well, two extra days is more than enough.

Tonight, Wind is getting a call.

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The big switch – Bell to Wind

Posted in Aggravations, Thoughts with tags , , , , on March 29, 2010 by Mitch Leuraner

Over the weekend I officially signed up to have my cellphone service switched from Bell to Wind – and have my number ported along with the new service.

I was told by the Wind representative that the switch generally takes about 3 hours, but could take as long as three days.  I had also talked with friends and colleagues who have ported numbers to and from other companies without incident.

But… as soon as I got home, excited to use my new phone, I was lurking around the Wind Mobile Community website – and discovered dozens of horror stories from people trying to port their number to Wind!

There are complaints of multiple errors with account numbers, multiple calls to customer service and hours waiting on hold. There was even one person who’s phone number was lost somewhere between the two companies – neither of which is apparently able to retrieve it.

Needless to say, I’m getting anxious.  I’ve been waiting for my new phone to work for three days – the max that I was told I should wait before getting in touch with customer service.  In the mean time, I’m technically paying for phone service with two different companies at the same time.

So, I wait.

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The winds of disappointment

Posted in Thoughts with tags , , , , on March 14, 2010 by Mitch Leuraner

I was in a Blockbuster video store a few days ago (yes, you can in fact still get movies from a store!) and noticed that a part of the store had been converted into a booth for WIND Mobile.

I’ve been wanting to change phone companies for a long time, but I’ve been waiting for WIND to come to Ottawa.  I admit that I was rather disappointed when they announced expansion to Edmonton.  Not that I have anything against Edmonton, but I don’t live there.

So you can imagine my surprise when I saw the booth, despite not hearing anything in the news.  Well, it turns out that Blockbuster is just “getting ready” – WIND isn’t actually here yet.

Strange… I’m not usually disappointed by a telephone company until after I start using its service.

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